Privacy policy

Last updated: 17 May, 2026.

This Privacy Policy describes how Pet Magic Studio (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, upload a pet photo, or otherwise interact with our store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information necessary to create and fulfill your custom order.

Information you provide to us

When you place an order, contact us, or interact with our store, we may collect:

  • Your name
  • Email address
  • Billing address
  • Shipping address
  • Phone number, if provided
  • Payment and checkout information
  • Order details
  • Customer support messages
  • Pet photos uploaded by you
  • Pet name, if provided
  • Custom artwork notes, preferences, or instructions
  • Any other information you choose to provide

Pet photos and custom artwork information

Because we create personalized pet artwork, we may collect photos of your pet and any related details you provide, such as your pet’s name, pose preferences, background preferences, or special instructions.

We use this information only to create, revise, deliver, print, and fulfill your custom artwork order, provide customer support, and improve our products and services.

Please only upload photos that you have the right to use.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages viewed
  • Products viewed
  • Referring websites or search terms
  • Interactions with our website
  • Cookies and similar tracking technologies

We use this information to operate our store, understand how visitors use our website, improve customer experience, prevent fraud, and measure the performance of our marketing campaigns.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your order
  • Create your custom pet artwork
  • Send order confirmations and updates
  • Deliver digital artwork files
  • Arrange printing, framing, mug production, shipping, or other fulfillment
  • Communicate with you about your order
  • Provide customer support
  • Process payments and prevent fraud
  • Improve our website, products, and customer experience
  • Personalize your shopping experience
  • Run analytics and advertising campaigns
  • Send marketing emails, where permitted
  • Comply with legal obligations

3. Payment Information

Payments are processed securely through our ecommerce and payment service providers. We do not directly store your full credit card details on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

4. Sharing Your Information

We share personal information only when necessary to operate our business, fulfill your order, provide our services, or comply with the law.

We may share information with:

  • Ecommerce platform providers, such as Shopify
  • Payment processors
  • Print-on-demand and fulfillment partners
  • Shipping carriers
  • Email and customer support providers
  • Analytics providers
  • Advertising platforms, such as Meta/Facebook, Instagram, Google, or TikTok
  • Fraud prevention and security providers
  • Professional advisors, where necessary
  • Legal or regulatory authorities, if required by law

For custom artwork orders, we may share your uploaded pet photo, pet name, order details, and artwork instructions with designers, production partners, or fulfillment providers only as needed to create and deliver your order.

We do not sell your uploaded pet photos.

5. Marketing Emails

If you subscribe to our email list, make a purchase, or otherwise give us permission where required, we may send you emails about our products, special offers, order updates, abandoned checkout reminders, or store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us.

Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your order, such as order confirmations, artwork updates, delivery updates, or customer service messages.

6. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze website traffic, improve our store, and measure advertising performance.

These technologies may help us understand:

  • Which pages and products visitors view
  • How customers interact with our website
  • Whether our ads are effective
  • Whether a visitor placed an order after clicking an ad
  • How to improve our website and product pages

We may use tools such as Shopify analytics, Google Analytics, Meta Pixel, or similar advertising and analytics technologies.

You can control cookies through your browser settings. Depending on your location, you may also see a cookie banner or privacy settings that allow you to manage certain tracking preferences.

7. Advertising and Retargeting

We may use advertising platforms such as Meta/Facebook, Instagram, Google, TikTok, Pinterest, or other services to show relevant ads to people who may be interested in our products.

These platforms may use cookies, pixels, or similar technologies to help us measure ad performance, create audiences, and show ads based on website activity.

You may be able to control ad preferences through the privacy settings provided by those platforms.

8. Digital Downloads and Artwork Delivery

If you purchase a digital artwork product, we may use your email address and order information to deliver your digital file.

We may retain a copy of your completed artwork and related order details for customer support, re-download requests, reprints, quality control, dispute resolution, and business records, unless deletion is requested and we are legally able to comply.

9. Data Retention

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing and supporting your order
  • Maintaining business and tax records
  • Preventing fraud
  • Resolving disputes
  • Complying with legal obligations
  • Improving our products and services

Uploaded pet photos, artwork files, order details, and customer communications may be retained for customer support, reprint requests, and recordkeeping unless you ask us to delete them and we are legally permitted to do so.

10. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Request a copy of your information
  • Opt out of certain marketing or advertising uses
  • Withdraw consent where processing is based on consent

To make a privacy request, please contact us using the details below.

We may need to verify your identity before completing certain requests.

11. International Customers

If you access our website or place an order from outside the country where we operate, your information may be processed, stored, or transferred in other countries, including countries where our ecommerce platform, payment processors, production partners, or service providers operate.

By using our website or placing an order, you understand that your information may be transferred internationally as needed to provide our services.

12. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

14. User-Uploaded Content

When you upload a pet photo or provide custom instructions, you represent that you have the right to use and share that content with us.

You grant us permission to use the uploaded content solely as needed to create, revise, produce, fulfill, and support your custom order.

We will not use your pet photo or finished artwork in public marketing materials, advertisements, social media posts, or website galleries without your permission.

15. Reviews, Testimonials, and Social Media

If you submit a review, testimonial, photo, or social media content to us, we may ask for your permission to feature it on our website, ads, emails, or social media.

We will only use customer-submitted photos or artwork for marketing where we have permission or where you have publicly tagged or submitted content in a way that allows sharing under the relevant platform’s terms.

16. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, our website may not respond to Do Not Track signals.

You can still manage cookies through your browser settings and, where available, through our website’s privacy controls.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or data practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at: marketbuilders@protonmail.com